Warranty
Limited and Standard Warranty Periods for Product sold by Matrix Lighting Limited. as below.
Matrix Lighting Limited. - STANDARD PRODUCTS LIMITED WARRANTY
Matrix Lighting Limited. (Viribright) warrants to the original purchaser (the "purchaser") only, that the product that is the subject of this sale, (a) conforms to the manufacturers published specifications and (b) is free from defects in materials and workmanship.
The standard warranty terms and conditions for VIRIBRIGHT direct replacement lamps are listed below.
CONDITIONS OF WARRANTY
For warranty service evaluation a Return Materials Authorization number (RMA#) must be obtained by calling VIRIBRIGHT service department. Packages returning without the RMA# printed clearly on the outside carton or documentation may be refused. Warranty service requiring the return of any product to VIRIBRIGHT, the product must be returned to VIRIBRIGHT in its original shipping container, or an equivalent container that properly provides a high depth of cushioning and protection from rough shipping conditions. Under no circumstances will VIRIBRIGHT honor any warranty service on damage deemed to have been caused by the shipping company by insurance agent or official.
Purchaser will notify VIRIBRIGHT and Freight Company if the product arrives damaged. "Purchaser agrees to hold VIRIBRIGHT harmless in the case of shipping damage and will assist VIRIBRIGHT in the Insurance Claims process. Parts replaced under warranty shall become the property of VIRIBRIGHT, and must be returned to VIRIBRIGHT, to a facility designated by VIRIBRIGHT. VIRIBRIGHT will issue a credit when the defected parts are received and they are evaluated and determine to have failed under warranty conditions.
VIRIBRIGHT agrees to replace and/or repair any defected parts during the warranty period free of charge. Labor for warranty service will be at VIRIBRIGHT's facility or as mutually agreed in writing for the specific claim. The purchaser will be solely responsible for all shipping to VIRIBRIGHT and/or customs (if applicable) associated with warranty returns and service. If the return is declared to be a warranty repair by VIRIBRIGHT, VIRIBRIGHT will return the repaired product to the purchaser using normal ground or economy shipping at no cost to the purchaser. If the purchaser so desires the product to be returned from VIRIBRIGHT in an expedited fashion the difference between economy freight and the desired expedited service will be the sole responsibility of the purchaser. VIRIBRIGHT will insist that the returned product be insured for the total value of the product unless a hold harmless waiver is signed and submitted to VIRIBRIGHT prior to shipping. Insurance costs will be the responsibility of the purchaser.
Should any on-site warranty service be required; standard daily technician rates, and travel costs for VIRIBRIGHT to perform warranty service shall be the sole responsibility of the purchaser.
LIMITATIONS OF WARRANTY
This non-transferable warranty applies only to the original Purchaser in the country of Purchase. VIRIBRIGHT does not authorize anyone to make a warranty of any kind on its behalf and Purchaser should not rely on anyone making such statements. The VIRIBRIGHT Warranty shall cover all VIRIBRIGHT manufactured Equipment sold to Purchaser and installed by VIRIBRIGHT in terms of this agreement. VIRIBRIGHT's warranty is limited to the repairing and replacing, without charge, the Equipment, which proves to be defective under warranty. VIRIBRIGHT is the sole and final determining authority of warranty validity.
Warranty terms and conditions subject to change without notice.